Do you want to make sure that people get your emails? Outlook delivery and read receipts will notify you when your message is delivered and opened. In this article you will learn how to track sent messages and disable read receipt requests in Outlook 2016, 2013, and 2010.
I sent it, but did they get it? I suppose, this burning question puzzles us all every now and then. Fortunately, Microsoft Outlook has two great options that help users find out what happened to their emails after they hit the Send button. These are Outlook Read and Delivery Receipts.
When you send an important message you can request one of them or both at once. Or you can add read receipts to all your emails. It's even possible to create a special read receipt rule or disable read receipt requests if they become annoying. Would you like to know how to do it? Go ahead and read this article!
Request delivery and read receipts
At first let's define the difference between delivery and read receipts. A delivery receipt informs you that your email message was or wasn't delivered to the recipient's mailbox. A read receipt shows that the message was opened.
When you send an email, it goes to the recipient's email server, which delivers it to their inbox. So when you get the delivery receipt it shows that the message successfully reached the intended email server. It doesn't guarantee that the email is in the recipient's inbox. It can be accidentally removed to the junk e-mail folder.
The read receipt is sent by the person who opens the message. If you got a confirmation that your email was read by the addressee, it is obvious that the email was also delivered. But not the other way around.
Now I'd like to show you how to request delivery and read receipts for a single message and for all emails you send. You'll also see how to set a rule based on getting delivery and read receipts in Outlook 2013.
Track a single message
If you're sending a really important message and want to be sure that the recipient will get it and open it, you can easily add delivery and read requests to this single message:
As soon as the message is delivered and the recipient opens it, you will get the email read notification like the one below.
You see that a common email notification normally contains the recipient's name and email address, subject, date and time of email sending and when the recipient opened it.
Keep an eye on all sent emails
Let's imagine another situation. Suppose, all emails you send are crucial and you want to double-check that every single letter reaches its recipient. Then it's better to request delivery and read receipts for all outgoing messages:
Now you know how to track a single message and all outgoing emails. What if you want to get read receipts only for the emails that have attachments or for those with specific words in the subject or body? Find out the solution in the next part of the article.
Create a read receipt rule
Outlook 2010 and 2013 make it possible to set a special rule to get delivery and read receipts. It means that you will get the notifications if certain conditions are met. Follow the steps below to set a rule according to your needs:
For example, I select the condition 'with specific words in the recipient's address'. It means that I request a read receipt only from the recipients who have specific words in their email addresses. What are specific words? Feel free to discover below.
In my case the underlined value is 'specific words'.
We're back to the Rules Wizard and in the field below the list of conditions I can see that the rule description is nearly complete.
I don't need any for mine.
Now the rule for requesting a read receipt is set up! So I will get read receipts only for emails I send to the addresses with specific words.
Track receipt responses
Instead of scrolling through hundreds of read receipts in your inbox, use the following trick to see all the recipients who read your e-mail.
Now you can see how many recipients read your message and when they did it.
Note: The Tracking button doesn't appear until you receive at least one receipt. After you get the first one in your Inbox, it might take several minutes before the button becomes available.
Disable read receipt requests
Now let's look at the read receipt request from a recipient's point of view.
If you get it once a year, you are likely to confirm that you get the message. But if you are constantly prompted to send a read receipt for every message you receive, one day it may set your nerves on edge. What can you do?
Method 1.
The read receipt request in Outlook 2013 looks like on the following screenshot.
Note:The request message displays only if you double-click the email to open it. If you read the message in the preview pane, the request window won't pop up. In this case you need to switch to another email for the read receipt request to appear.
If you don't want the sender to know that you opened and read this particular email, simply choose No. Still you are likely to get the request again. If you don't want it to happen, select the 'Don't ask me about sending receipts again' check box.
Next time you get the message that includes a read receipt request, Outlook will not show any notification.
Method 2
There is another way to block read receipt requests.
If you choose the 'Always send a read receipt' option, Outlook will automatically return receipts to the senders. The request message won't bother you anymore. Looks like another good way out. :)
Tip: Pay attention to the links that you click in the emails you receive. All URL-shorteners (for example, bit.ly) can track your clicks. The message can also contain a tracking image, so when you upload the image it can activate a tracking code and it'll become clear that the email is opened.
Email Tracking Services
If both the sender and the recipient use Microsoft Outlook with Exchange Server, it is not a problem at all to request delivery receipts and get notified when the email is opened by the recipient. But not all email clients support this mail confirmation feature. What should you do then?
There is a variety of services available for tracking your emails. The most well-known are getnotify.com, didtheyreadit.com, whoreadme.com. They all use the same principle in their work. When you are ready to send your message, you just add the tracking service address to the recipient's email address, and your message turns out to be automatically and invisibly tracked. As soon as the recipient opens the email, you will get a notification from the service and your recipient will not know about it. The information you get varies from service to service. Most of them tell you when your message was opened, how long it took the recipient to read it and where the addressee was when he got the message.
Note: Email tracking services can't give you 100% guarantee that your email was read. They can only track HTML messages (not plain text ones). HTML emails normally contain images that are often switched off by default or blocked. The services rely on inserting scripts in the email content to be delivered to the recipient, but most up-to-date email programs trigger alerts about unsafe content being included in the message. That's why the work of many tracking services came to an end.
Neither Outlook delivery / read receipts nor email tracking services are able to guarantee that the recipient read and understood the message. But all the same, delivery and read receipts are among most useful tools that Outlook 2016, 2013, and 2010 provide you with.
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Read receipts are an interesting feature in mail programs, but it is a feature that is not standardized. Many popular email clients block them, and a lot of the email programs that exist for Mac OS X don’t include them at all, or are complicated to implement. But they do have their uses, so some people still choose to include them with messages that they send from their computer. However, that does not mean that you need to comply with their request. A read receipt is just that – a request from the sender to notify them when you have opened their message. If you are becoming annoyed with receiving these read receipts in Outlook 2013 and no longer want to send read receipts or even be notified that they have been requested, you can turn off read receipts in Outlook 2013.
How to Disable Outlook 2013 Read Receipts
Whatever your feelings about read receipts might be, there are still people that will insist on using them. There are certain fields and individuals where a read receipt can actually be important and useful, but many people that use them are simply trying to find out that you have opened an email that they sent to you, and it is no more important than a billion other emails that are sent every day without read receipts. So continue reading below to learn the necessary steps for stopping read receipt requests in Outlook 2013.
When you’re done, check out this guide on creating Outlook distribution lists.
Step 1: Launch Outlook 2013.
Hidden Read Receipts Outlook
Step 2: Click the File tab at the top-left corner of the window.
Step 3: Click Options in the column at the left side of the window. This is going to open a separate Outlook Options window.
Step 4: Click the Mail option in the column at the left side of the Outlook Options window.
Step 5: Scroll down to the tracking section, then click the option to the left of Never send a read receipt.
Step 6: Click the OK button to close the window and save your changes.
Have you set up your signature in Outlook 2013? Did you know that you can also include a link to your website or Facebook profile?
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The article explains how you can quickly remove or resend emails that are stuck in your Outbox. The solutions work on all systems and all versions of Outlook 2003 to Outlook 2016.
An email message may become stuck in Outlook because of different reasons. You can find the detailed information about the causes and remedies in this article: Why an email is stuck in Outbox and how to fix this.
But no matter what the reason is, you need to get a stuck e-mail out of the Outbox somehow. In fact, there are several ways you can remove a hanging message and we are going to cover them from simplest to more complex.
How to resend a message stuck in the Outbox
A very simple two-step method that you should try first.
Tip. Before moving a stuck message to the Drafts folder, go to the Sent Items folder and check if the message was actually sent. If it was, delete the message from the Outbox since there is no need to perform the steps above.
How to remove a stuck email from the Outbox
A quick and easy way to delete a hanging message.
If the message has been hanging in your Outbox for a while and you don't actually want to sent it anymore, follow the below steps to delete it.
Set Outlook to work offline and then remove a stuck messageDelete Read Receipts Outlook Spy App
A general solution that works in most cases.
If the previous method did not work for you, e.g. if you are continuously getting 'Outlook has already begun transmitting this message', then you will have to invest a couple more minutes and go through the below steps.
Tip: Before you proceed, make sure you have given Outlook enough time to complete sending. For example, if you are a sending an email with heavy attachments, the process may take up to 10 - 15 minutes or even longer, depending on your Internet bandwidth. So, you may be thinking the message is stuck while Outlook is doing its best to transmit it.
Create a new .pst file and then delete a stuck email
A more complex way, use it as the last resort if none of the above methods worked a treat.
That's all! I hope at least one of the above techniques has worked for you. If you still have a message stuck in your Outbox, don't hesitate to leave a comment and we will try to make it send.
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When your email message is important, be sure that the message has been received and read by the recipient. Use return receipts in Windows Live Mail, Windows Mail, or Outlook Express and know when your message is received.
Instructions in this article apply to Windows Mail 6.0 and earlier, Windows Live Mail, and Outlook Express.
Request a Read Receipt for a Message in Windows Mail, Windows Live Mail, or Outlook Express
Microsoft has discontinued Windows Live Mail and Outlook Express.
To request a read receipt for an individual message in Windows Mail 6.0, Windows Live Mail, or Outlook Express:
When the recipient of the message opens it, the recipient is asked to notify you that the email has been opened and read.
Request Read Receipts Automatically
You can also make read receipts a default option in Windows Live Mail, Windows Mail, or Outlook Express so that a receipt is requested automatically for every message you send.
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